Who We Are 2020-05-04T03:42:01+00:00

About Us

LINK Community transport is a charitable organisation that supports the ageing population, people of all abilities and their carers by providing life enriching services and offering effective, accessible and flexible social and home support. LINK has been a trusted community services provider for almost 40 years and has helped thousands of Melbournians live a better life and remain independent.

Our continuous commitment to quality and growth has resulted in:

  • Wider geographical coverage – LINK now operates in over 100 suburbs in the northern, north east and western suburbs of Melbourne. We have new depots in the West, once in Maribyrnong and one in Brimbank. Please click here to view a map of where we operate.
  • New services – our services are more flexible, customer oriented and we now offer more than just transport. Our services now include social outings, assisted shopping and domestic assistance.

Please click here to download our latest Annual Report 2018-19 (PDF 1.1MB) >>


Seamless integration in the community, regardless.


Innovative services that enable and empower people and communities.


COMPASSION ~ We embody equity and respect for all people; we celebrate the richness of diversity in all of its forms.

AUTHENTICITY ~ We are honest, ethical and accountable in all that we do; our deeds match our words.

RESOURCEFUL ~ We solve, innovate, flex and respond with immediacy to the needs and expectations of our stakeholders.

EXCEPTIONAL ~ Sound research, operational excellence, commercial savvy, courage and self awareness permeates all that we do and characterises who we collaborate with.


Why Choose LINK?

LINK has helped thousands of Melbournians live a better life and remain independent by providing safe and affordable transport to social, recreational, health and family commitments.

LINK is governed by the following values:


LINK is a values based organisation and it brings us great pleasure to enable people experiencing transport disadvantage live a good life and feel connected to their community.

LINK’s vehicles are driven by volunteers who are well known for their professionalism and friendly and helpful nature. They will come to your door and make sure you are safe and comfortable each step of the way.


LINK is a registered My-Aged-Care and NDIS provider and as such works closely with government to make sure that the needs of people experiencing transport disadvantage are met accordingly.

All of LINK’s staff and volunteers go through extensive induction including police and working with children checks and safety and customer service training ensuring that the service we provide is exceptional.

Resourceful and Affordable

LINK is the largest community transport provider in Victoria and as such can offer a premium service at an affordable rate. Most people are eligible for a subsidy so the cost of our personalised door to door service can be as little as $4. LINK also services private customers who aren’t eligible for a subsidy at a competitive rate equivalent to a half price taxi.

Authentic and Diverse

LINK’s staff and volunteers come from various backgrounds being able to deliver a service that specifically caters for the needs of diverse communities.

Contact us today to have a friendly chat with one of our operators and see whether you too can enjoy our service.

If you need to access information in different languages please use the translation service on the website by clicking the ‘flags’ at the bottom of the home page.

We also have client and volunteer fliers in a select number of languages which can be accessed here.

To book the service or for more information, please email or call 1300 54 65 28.

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