What Volunteers Do

Most of our volunteers work one day per week as a Community Driver as part of our Out and About program. Half days are also available. Some people also like to volunteer for two days per week.

Using LINK vehicles (a combination of mini-buses and cars) volunteers pick up people from their homes and transport them to social and recreational activities such as shopping, attending social groups or meeting up with friends.

A typical volunteer day begins around 8-9am at one of our office locations in Coburg, Broadmeadows, Craigieburn, Hurstbridge or Kensington. The previous afternoon, all volunteers rostered on will have received a phone call or email with details of their start and finishing times according to the schedule for the day.

Upon arrival at the office, volunteers normally have time for a chat with staff and a cup of coffee or tea whilst reviewing their schedule for the day. All schedules are carefully designed to ensure that volunteers have plenty of time to get from one destination to the next as well as breaks for lunch and morning and afternoon tea.

After a period of initial training, volunteers normally settle in to a specific ‘run’ where they are likely to assist the same people on a regular basis, although schedules can vary from week to week.

During the day, volunteers are supported by the LINK Community Transport staff team including a designated Duty Officer who is only ever a phone call away to assist with any issues that arise.

Training is provided to all volunteers to ensure they have all the knowledge, skills and confidence required to undertake the Community Driver role. This includes some ‘on the job’ training where new volunteers go out on runs with experienced volunteers before heading out on their own for the first time.

Note: the mini-buses do not require a special licence. For people unfamiliar with driving mini-buses, we offer some specialised driver training. Some volunteers prefer to drive cars rather than the mini-buses, although most volunteers find that it is fun to drive both at different times.

We are always keen to hear from people interested in Becoming a volunteer. For more information about volunteering, contact Jan Hay on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 9355 8484.