Our response to COVID-19 2020-12-16T22:41:00+00:00

Our response to COVID-19

Person washing hands COVID-19

Update as of 14/12/2020

Given the current and emerging circumstances surrounding coronavirus (COVID-19), we would like to update you on the steps we have taken to minimise the impact on services and maintain the health and wellbeing of our customers, volunteers, and staff.

COVIDSafe practices have been strengthened across all services, including:

  • The wearing of masks while providing the service
  • Providing transport customers with masks if they do not have one
  • Drivers conducting regular vehicle sanitising throughout their day
  • Social distancing measures during home cleans

LINK services update


With the easing of restrictions, the limitation of essential services has been lifted, and we are now accepting all transport bookings as per LINK’s standard procedures. Due to social distancing, LINK vehicles have a limited capacity to ensure all passengers can socially distance whilst travelling.


LINK’s Senior Social Outings program will be commencing in January 2021 with tailored destinations and limited participants to accommodate the Government social distancing guidelines.

Domestic Assistance

Our Domestic Assistance program at present continues to cater to customers who cannot go without assistance.

The information above is subject to change pending Government advice.

We ask clients feeling unwell to please cancel your service to keep everyone safe.

Anyone with symptoms should call the DHHS to discuss further actions on 1300 651 160 (please keep 000 for emergencies only), and let us know by phone so we can support your wellbeing and the wellbeing of others.

For the latest information, updates and advice about the outbreak please click here to visit the Victorian Department of Health and Human Services (DHHS) website.

Please don’t hesitate to contact us with questions or for further advice.

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