Our response to COVID-19 2021-02-15T05:29:19+00:00

Our response to COVID-19

Person washing hands COVID-19

Up to date as of 1 FEB 2021.

Given the current and emerging circumstances surrounding coronavirus (COVID-19), we would like to update you on the steps we have taken to minimise the impact on services and maintain the health and wellbeing of our customers, volunteers, and staff.

COVIDSafe practices have been strengthened across all services, including:

  • The wearing of masks while providing the service
  • Providing transport customers with masks if they do not have one
  • Drivers conducting regular vehicle sanitising throughout their day
  • Social distancing measures during home cleans

LINK services update


With the easing of restrictions, the limitation of essential services has been lifted, and we are now accepting all transport bookings as per LINK’s standard procedures. Due to social distancing, LINK vehicles have a limited capacity to ensure all passengers can socially distance whilst travelling.


Our highly awaited LINK’s Senior Social Outings program is now available for bookings!

Now available to the WEST – LINK is excited to announce that we have extended our Senior Social Outings program to the Western suburbs as of 2021. All outing trips have been carefully selected to ensure the safety of all customers as well as keeping it enjoyable.

Seats are limited, call us on 1300 546 528 (option 1) to reserve your seat on the bus!

Domestic Assistance

Our Domestic Assistance program at present continues to cater to customers who cannot go without assistance.

The information above is subject to change pending Government advice.

We ask clients feeling unwell to please cancel your service to keep everyone safe.

Anyone with symptoms should call the DHHS to discuss further actions on 1300 651 160 (please keep 000 for emergencies only), and let us know by phone so we can support your wellbeing and the wellbeing of others.

For the latest information, updates and advice about the outbreak please click here to visit the Victorian Department of Health and Human Services (DHHS) website.

Please don’t hesitate to contact us with questions or for further advice.

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